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Payter Terminal Troubleshooting
Encountering issues with Payter terminal? Whether it's connectivity errors, service interruptions, or troubleshooting common errors like 101 or 404, this guide will help you quickly identify and resolve problems to keep your operations running smoothly.
If you are still unable to resolve the issue, contact us for further assistance.
Service Error 101
Description:
Synchronization error with Payter
Probable Cause:
SAM Card Issue
Rectification:
Replace SAM card. Contact Paylando support to get new SAM card.
Network Error
Description:
No internet connection
Probable Cause:
SIM-card missing or not functioning. Internet subscription not active. Ethernet cable missing.
Rectification:
Contact Paylando support to troubleshoot the SIM card (if supplied from Paylando)
Suggestion 1
Disconnect power.Connect an Ethernet cable into the terminal with a stable internet connection.Power up the device.Suggestion 2
Disconnect power.Install another SIM-card.Power up the device.Suggestion 3
Use a WiFi Bridge. It redirects a wifi signal to an Ethernet cable.
Connect the WiFi Bridge ethernet cable to the payment terminal.
Power up the device.