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Mechanical Integration

To make it a little easier, we offer 4 different service levels, all so that you can find something that suits your company and your needs.

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Dimensions & Mounting

The majority of the Vending Machines have a provision for installing Payment Terminals. The dimensions of the P6X Terminal series are based upon the EVA (European Vending Association) standard.

To find the files, you must open System Settings

If no weld studs are available an optional mounting frame, with weld studs, can be ordered. Drill mounting holes of 4 mm on the same positions as the indicated weld studs to allow mounting of the frame.

Dimensions P66 The Plane

P66 The Plane Measurements

Dimensions The Angle Casing

The thickness of the Vending Machine or cabinet should not exceed 10 mm to ensure a proper magnetic stripe card swipe.

Dimensions P66SSplit Unit

Dimensions P66SSplit Unit

P66S is identical to the P66 terminal with the exception that the card reader and the communication is split into two parts. The card reader can be mounted on top of any machine, while the communication unit is located inside the machine. The card reader can be mounted securing four M4 screws through the machine using the below outline. An addition opening need to be created for the ribbon cable connection to the communication unit.

Mounting Options

Installation : Option-1

In case no weld studs are provided as indicated in the below figure can provide a mounting frame which can be secured through 4mm mounting holes, located at the indicated weld stud positions.

EVA Front Mounting Set

Section View

Metal environments will influence the performance of the contactless operating field. Please ensure that the P66 terminals are not completely enclosed in a metal environment otherwise the operating distance will be reduced. An offset of 5 mm along the sides and rear of the terminal will provide enough distance. If you have any questions with regards to the mechanical integration, please contact the Payter support desk.

Option-2

In case the vending machine comes with pre-installed studs the mounting frame is not required. An additional cover plate can be ordered for a clean finish of the front. The cover plate is secured with double sided adhesive for a strong connection.

Troubleshooting

Result Codes

1XX

000 - 199

Terminal Internal errors

Codes

Details

Initialization Failed

Wrong terminal mode, the terminal is configured in the wrong mode. (Change to mode 5 RTP)

Crypto error, during loading of secure configuration, Probably wrong configuration file.

Hash Failed, check hash setting in terminal !

101

No SAM Found, the SAM module is not detected or cannot be read. Please check if SAM module is properly placed in one of the slots.

105

Place the antenna outside metal enclosures to improve performance.

2XX

500 - 799

Network Infrastructure related error

3XX

300 - 399

Transaction related errors

4XX

400 - 499

Contactless interface related issues

LAN Troubleshooting

PROBLEM

No network Connection

SOLUTIONS

◆ Check the LAN cable is connected properly, on the terminal connector the orange and the green LEDs should indicate link-up and activity. If not double check if the cable is connected properly in the terminal and the patch outlet.
◆ Validate the network settings with the
- Local IT administrator
- Dynamic or static IP
- Subnet mask
- DNS
- Gateway

PROBLEM

Host Not Reachable

SOLUTIONS

◆ Verify, with the local IT administrator, whether below ports and URL’s are accessible
◆ Transaction processing Creditcall / Elavon
https://live.cardeasexml.com (port 443)
◆ Transaction processing PayPlaza
https://89.221.178.190 (port 1445)
◆ Transaction processing CCV
https://oltp.ccvpay.nl (port 10037)
◆ To verify whether the network is correctly setup. Connect a laptop using the same cable, outlet and network settings and using a browser try to connect to the URL’s listed.

Mobile Internet Troubleshooting

PROBLEM

‘….’ Icon Blinking (No GSM signal)

SOLUTIONS

◆ Verify whether the data SIM card is placed
◆ If the data SIM card has a PIN code, set it up in the terminal, or remove the PIN.
◆ Check whether the data SIM card is activated with the provider
◆ Verify if the external antenna is correctly connected to the terminal.
◆ Check the antenna placement. Relocate the antenna preferably outside the host machine, do not enclose the antenna in metal.

PROBLEM

‘i’ Does not appear (not connected to Mobile Internet)

SOLUTIONS

◆ Obtain the correct mobile internet settings:
- APN
- Username
- Password
And set the terminal up accordingly

PROBLEM

Payment speed has decreased.

SOLUTIONS

◆ The terminal will automatically fall back to the GPRS(2G) service if the 3G/HSPA service is not available, causing a possible slowdown in transaction speeds. Consult with your mobile internet service provider if this happens regularly.

Warnings

AC Adapter

Use only power adapters that come with the terminal.
Do not use the adapter if the cord becomes damaged.
Do not disassemble the AC adapter. Only qualified technicians may service the adapter.
The AC adapter is intended for indoor use only; not do expose to rain or snow.
Do not use the adapter in high moisture environment s. Never touch the adapter when your hands or feet are wet.
Do not immerse the AC adapter or the terminal in fluid; these devices are not waterproof.

Terminal

Do not clean with undiluted ammonia or abrasive cleaners
Do not place the terminal near electrical appliances or other devices that cause excessive voltage fluctuations or electrical emit electrical noise
Do not use where this is high heat, direct sunlight, humidity moisture, or caustic chemicals or oils.

It is the responsibility of the user to operate this device in the intended manner and stated purpose.