Service Contracts
To make it a little easier, we offer 4 different service levels, all so that you can find something that suits your company and your needs.
Service Plans
Choose from flexible service options and let us take care of everything â from regular maintenance to product refills â ensuring your workplace always enjoys a smooth coffee experience
Recommended for workplaces with 25 people or more
Gold Deal - Full Service
With our full-service concept, Koppen offers you the most convenient way to access everything for a functioning break environment.
Our Responsibility
Complete maintenance and servicing of coffee machines- Daily supply replenishment (coffee, sugar, etc.)
- Regular cleaning and technical checks
- Handling all machine-related issues and troubleshooting
Your Responsibility
- Ensure easy access to machines for maintenance
- Notify us of any urgent issues or breakdowns
- Maintain a general tidiness around the machine area
Recommended for workplaces with 20 people or more
Silver Agreement - Shared Responsibility
A convenient solution with a visit every month, where you do part of the service yourself.
Our Responsibility
Monthly visits (11 times/year) for supply delivery and machine servicing- Preventive technical maintenance and hygiene checks
- Sending reminders on the first working day of the week before your planned service visit as well as a reminder at the end of the week
- Quick assistance for urgent operational issues anytime needed.
Your Responsibility
- Daily machine refills and basic cleaning
- Weekly deep cleaning and hygiene maintenance
- Managing inventory and placing orders through our webshop and order other goods in peace and quiet so that there is enough for the next service visit
- If urgent operational problems arise, call us on 021-30 11 06, and we will help you
Recommended for workplaces with 10-20 people
Bronze Contract - Shared Responsibility
A convenient solution with a visit every quarter, where you do part of the service yourself.
Our Responsibility
Quarterly visits (4 times/year) for supply delivery and machine servicing- Preventive technical maintenance and hygiene checks
- Sending reminders on the first working day of the week before your planned service visit as well as a reminder at the end of the week
- Quick assistance for urgent operational issues anytime needed
Your Responsibility
- Daily machine refills and basic cleaning
- Weekly deep cleaning and hygiene maintenance
- Managing inventory and placing orders through our webshop and order other goods in peace and quiet so that there is enough for the next service visit
- If urgent operational problems arise, call us on 021-30 11 06, and we will help you
Recommended for workplaces with up to 10 people
Iron Treaty - Shared Responsibility
A convenient solution with a visit every quarter, where you do part of the service yourself.
Our Responsibility
Quarterly visits (4 times/year) for supply delivery and machine servicing- Preventive technical maintenance and hygiene checks
- Sending reminders on the first working day of the week before your planned service visit as well as a reminder at the end of the week
- Quick assistance for urgent operational issues anytime needed.
Your Responsibility
- Daily machine refills and basic cleaning
- Weekly deep cleaning and hygiene maintenance
- Managing inventory and placing orders through our webshop and order other goods in peace and quiet so that there is enough for the next service visit
- If urgent operational problems arise, call us on 021-30 11 06, and we will help you
Contact us
You can contact us by filling out the contact form below, send an email or call us on
LÄngÀngsvÀgen 1, Lokal 51 721 32 VÀsterÄs
info at paylando dot se